Privacy Policy

1. Introduction

Welcome to Neural Compress Pro, developed and operated by Gravity Digital Solutions, LLC ("we," "us," or "our"). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your information.

This Privacy Policy explains our practices regarding the collection, use, and disclosure of information when you use our Neural Compress Pro application and related services. By using our software, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

When you create an account or start a trial, we may collect:

• Email Address: Required for account creation, verification, and communication
• Phone Number: Used for trial verification via SMS (optional)
• Name: For personalization and customer support
• Company Name: For business accounts (optional)

Usage Data

We automatically collect certain information about how you use the application:

• Application Usage Statistics: Number of compressions performed, compression ratios achieved, features used
• Technical Information: Operating system version, application version, error logs
• Session Data: Login times, session duration, feature interactions
• Performance Metrics: Compression speed, memory usage (aggregated and anonymized)

Important: We do NOT collect the actual content of your images. Only metadata and usage statistics are collected to improve our service.

Payment Information

When you subscribe to our service:

• Billing Information: Name, billing address, and payment method details
• Transaction History: Purchase dates, amounts, and subscription status

Note: All payment processing is handled securely by Stripe. We do not store your complete credit card numbers on our servers.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve Neural Compress Pro
• Account Management: To create and manage your user account
• License Verification: To validate your subscription and prevent unauthorized use
• Customer Support: To respond to your inquiries and provide technical assistance
• Product Improvement: To analyze usage patterns and enhance features
• Communication: To send important updates, security alerts, and promotional content (with your consent)
• Legal Compliance: To comply with applicable laws and regulations

4. Data Storage & Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted between your device and our servers uses TLS 1.3 encryption
• Secure Storage: Personal information is stored in encrypted databases with strict access controls
• Regular Audits: We conduct periodic security assessments and vulnerability testing
• Access Controls: Only authorized personnel have access to user data on a need-to-know basis
• Data Minimization: We only collect and retain data necessary for service operation

Your account credentials are protected using industry-standard hashing algorithms. We recommend using strong, unique passwords and enabling any additional security features offered.

5. Third-Party Services

We use trusted third-party services to operate Neural Compress Pro. These providers have their own privacy policies and security measures:

Stripe (Payment Processing)

• PCI DSS Level 1 compliant payment processor
• Handles all credit card and payment information
• We never store complete credit card numbers
• Privacy Policy: stripe.com/privacy

SendGrid/Twilio (Communication Services)

• Used for email verification and notifications
• SMS verification for trial signup
• Marketing communications (with your consent)
• Privacy Policy: twilio.com/legal/privacy

We carefully select third-party providers that maintain high standards of data protection and security. However, we are not responsible for the privacy practices of these external services.

6. Local Processing Emphasis

What this means for you:

• Your images stay on your device: No images are uploaded to our servers or any cloud service
• Complete privacy: We cannot see, access, or analyze your image content
• Offline capability: Core compression features work without internet connectivity
• No bandwidth consumption: Large image files aren't transmitted over your network
• HIPAA/Sensitive data friendly: Suitable for processing confidential or regulated imagery

The only data transmitted to our servers includes license verification, usage statistics (file count and compression ratios, not content), and application telemetry for improving the software.

7. Cookies & Analytics

When you visit our website or use our application, we may use cookies and similar tracking technologies:

• Essential Cookies: Required for basic functionality and security
• Analytics Cookies: Help us understand how users interact with our website
• Preference Cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings. Disabling certain cookies may affect your experience with our services.

In-App Analytics: The Neural Compress Pro application collects anonymized usage data to help us improve the software. This data is aggregated and cannot be used to identify individual users.

8. Your Rights

You have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal data (subject to legal obligations)
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time
• Right to Object: Object to processing of your personal data in certain circumstances

To exercise any of these rights, please contact us at privacy@gravitydigitalsolutions.com. We will respond to your request within 30 days.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Account Data: Retained while your account is active and for 30 days after deletion request
• Usage Statistics: Aggregated and anonymized data may be retained indefinitely for product improvement
• Payment Records: Retained for 7 years to comply with tax and financial regulations
• Support Communications: Retained for 3 years after resolution
• Marketing Preferences: Deleted immediately upon withdrawal of consent

When data is no longer needed, it is securely deleted or anonymized in accordance with our data retention policies.

10. Children's Privacy

Neural Compress Pro is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13 years of age.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at privacy@gravitydigitalsolutions.com. We will take steps to remove such information from our systems.

Users between 13 and 18 years of age should review this Privacy Policy with a parent or guardian to ensure they understand it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• For significant changes, we will notify you via email or in-app notification
• We encourage you to review this policy periodically

Your continued use of Neural Compress Pro after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving any privacy concerns promptly and transparently. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.