Refund Policy - Neural Compress Pro

1. Free Trial Policy

1.1 Trial Terms

We offer a generous 14-day free trial to all new users:

Duration: 14 calendar days from account creation
Image Limit: 200 images included
Features: Full access to all Neural Compress Pro features
Payment: No credit card required for trial
Eligibility: One trial per user (based on email address)

Try Before You Buy: The free trial is designed to give you ample time to evaluate whether Neural Compress Pro meets your needs. We encourage all users to fully test the service during the trial period before subscribing.

1.2 After Trial Expiration

When your trial expires:

You will not be automatically charged
You must manually subscribe to continue using the service
Your trial data is retained for 30 days (you can pick up where you left off)

2. No Refund Policy

2.1 General Policy

Important: Due to the immediate access and digital nature of Neural Compress Pro, all sales are final. We do not provide refunds for:

Partial billing periods (monthly or annual)
Unused images in your quota
Change of mind after purchase
Lack of use during a billing period
Dissatisfaction with compression quality (trial available to test)

2.2 Why No Refunds?

This policy exists because:

Free trial available: You have 14 days to evaluate before paying
Digital product: You receive immediate access upon payment
Usage-based: Once you compress images, the service has been consumed
Industry standard: Most SaaS products do not offer refunds for digital services

2.3 Cancellation vs. Refund

You can cancel at any time, but cancellation is different from a refund:

Cancellation	Refund
Stops future charges	Returns past payment
Access continues until period ends	Immediate loss of access
Always allowed	Only in exceptional cases

Example:
You subscribe on November 1st for $49/month (Starter).
You cancel on November 15th.
Result: You keep access until December 1st (no refund for Nov 1-15).
You will not be charged on December 1st.

3. Refund Exceptions

3.1 When We May Issue Refunds

We will consider refund requests in the following situations:

Technical Issues

The service was unavailable for more than 48 consecutive hours
Critical features did not work as advertised
Compression quality was significantly degraded due to our system errors
You were unable to log in despite multiple support attempts

Refund amount: Prorated based on downtime or unusable period

Billing Errors

You were charged the wrong amount
Duplicate charges occurred
You were charged after canceling (and the cancellation was properly processed)
Unauthorized charges (account hacking, fraud)

Refund amount: Full refund of erroneous charges

Extenuating Circumstances

Medical emergency preventing use
Natural disaster affecting your business
Death of subscriber (next of kin may request refund)
Catastrophic business failure (documented proof required)

Refund amount: Evaluated case-by-case, typically prorated

3.2 Refund Request Process

To request a refund under exceptional circumstances:

Contact Support: Email support@gravitydigitalsolutions.com with subject "Refund Request"
Provide Details:
- Your registered email address
- Transaction date and amount
- Detailed explanation of why you qualify for an exception
- Supporting documentation (screenshots, error messages, etc.)
Review Period: We will respond within 3-5 business days
Decision: We will approve or deny the request with explanation
Processing: If approved, refund issued within 5-10 business days to original payment method

3.3 What Disqualifies You from a Refund

Refunds will not be granted if:

You did not utilize the 14-day free trial before subscribing
You simply changed your mind or found a cheaper alternative
You did not use the service during the billing period
You upgraded to a higher tier and now regret it (you can downgrade for next period)
You violated our Terms of Service
You initiated a chargeback without contacting us first

4. Cancellation Process

4.1 How to Cancel

You can cancel your subscription at any time:

Method 1: Account Settings

Log in to your Neural Compress Pro account
Go to Settings → Subscription
Click "Cancel Subscription"
Confirm cancellation (optional: provide feedback)

Method 2: Email Support

Email support@gravitydigitalsolutions.com
Subject: "Cancel Subscription"
Include your registered email address
We will process within 24 hours

4.2 What Happens After Cancellation

Immediate Effects:

Access continues: You keep using the service until the end of your current billing period
No future charges: You will not be charged again
No prorated refund: You've already paid for this period

Example Cancellation Timeline:

November 1: You subscribe for $49/month (Starter)
November 20: You cancel subscription
November 20 - December 1: You still have full access
December 1: Subscription ends, access stops
No charge on December 1

4.3 Reactivation

Changed your mind? You can reactivate:

0-30 days after cancellation: Easy reactivation, all data retained
30-90 days: Reactivation available, some data archived
90+ days: Treated as new customer, data deleted per privacy policy

To reactivate: Log in and go to Settings → Subscription → Reactivate

5. Chargebacks

5.1 Our Policy on Chargebacks

Important: If you initiate a chargeback with your bank or credit card company without first contacting us, we will:

Immediately suspend your account
Ban your email address from future use
Report fraudulent chargebacks to Stripe for their fraud prevention system
Pursue legal action for unjustified chargebacks

5.2 When Chargebacks Are Appropriate

You should initiate a chargeback if:

You do not recognize the charge (possible fraud)
You contacted us but received no response within 10 business days
We refused a legitimate refund request

5.3 When Chargebacks Are Inappropriate

Chargebacks are not appropriate for:

Buyer's remorse or change of mind
Dissatisfaction with the service (use cancellation instead)
Forgetting you subscribed
Not wanting to go through the cancellation process

Always contact us first: support@gravitydigitalsolutions.com. We will work with you to resolve any billing issues.

6. Subscription Downgrades

6.1 How Downgrades Work

If you want to switch to a lower-tier plan:

Go to Settings → Subscription → Change Plan
Select the lower tier you want
Confirm the change

Effect:

Change takes effect at the end of your current billing period
No refund for the difference between plans
You continue to enjoy current tier benefits until the period ends

Example:
You're on Professional ($149/month) with billing date on the 1st.
On November 15, you downgrade to Starter ($49/month).
November 15-30: You still have Professional tier access.
December 1: You're charged $49 and switched to Starter tier.

6.2 Upgrades

Upgrades work differently:

Take effect immediately
You're charged a prorated amount for the remainder of the current period
Next billing cycle charges the full new tier price

7. Annual Subscriptions

7.1 Annual Refund Policy

Annual subscriptions ($470, $1,430, $5,750) follow the same no-refund policy but with one exception:

30-Day Satisfaction Guarantee (Annual Plans Only):

If you purchase an annual plan and are unsatisfied within the first 30 days, you may request a prorated refund for the unused months.

Example:
You purchase Professional Annual ($1,430) on November 1.
You request a refund on November 20 (19 days used).
Calculation: $1,430 ÷ 365 days = $3.92/day × 346 remaining days = $1,354.24 refund
You keep access for the 19 days you paid for.

7.2 Annual Cancellation

If you cancel an annual subscription:

Access continues until the end of the 12-month period
No refund for unused portion (unless within 30-day guarantee)
You will not be charged for the next year

8. Failed Payments

8.1 Grace Period

If your payment fails (expired card, insufficient funds):

Day 1: Email notification sent, you have 7 days to update payment
Days 1-7: Access continues, Stripe retries payment
Day 7: If still failed, subscription suspended, access revoked
Day 14: Final warning email, subscription will be canceled in 7 days
Day 21: Subscription permanently canceled, data retention policy begins

8.2 No Refund for Failed Payments

If your payment fails and your subscription is suspended, you are still obligated to pay for the period if you want to reactivate. We do not waive charges for failed payments.

9. Contact Information

For refund requests, cancellation help, or billing questions:

Gravity Digital Solutions, LLC
Email: support@gravitydigitalsolutions.com
Billing Inquiries: billing@gravitydigitalsolutions.com
Refund Requests: support@gravitydigitalsolutions.com (Subject: "Refund Request")
Website: gravitydigitalsolutions.com

Response Time: We aim to respond to all refund requests within 3-5 business days.

10. Changes to This Policy

We may update this Refund Policy to reflect changes in our business practices or legal requirements. You will be notified of material changes via email. Continued use after changes take effect constitutes acceptance.

By subscribing to Neural Compress Pro, you acknowledge that you have read, understood, and agree to this Refund Policy. We encourage all users to take advantage of the 14-day free trial before committing to a paid subscription.